Terms and Conditions

Policies:

Freedom Energy employs a policy of designing & supplying systems using robust, reliable equipment to meet the needs of the user. In order to guarantee our work, we will not install equipment not supplied by us without a specific waiver of liability for that equipment.

We have a dedication to after sales support and are happy to take calls to clarify any aspects of system operation not understood by following the system manual.

Warranty:

All equipment is covered by the manufacturers warranties. These may vary as to terms. Installation materials and labour is warrantied for a period of 24 months. This warranty does not cover any materials and/or labour not performed by or supplied by us, e.g. roof materials & structures, concrete work and mounts installed by others.

Terms of trade:

Freedom Energy supplies goods and services on a contract basis. Payment terms are specified in the contract.  If an extended period of installation is experienced, for example a building is not completed causing a delay, an invoice for goods received into store will be issued.

Small orders, usually compenents for system upgrades, can be supplied without a contract and will be on a 7 day invoice.

Goods remain the property of Freedom Energy until paid for in full. If payment by the due date is not received, Freedom Energy reserves the right to charge penalty interest (at the rate of 2% per month compounding) and pass the account on to debt collectors if necessary. Any collection fees will be added to the account.

If there is any dispute or misunderstanding as to the invoice, the customer must make contact to outline any concerns at the earliest opportunity.